Empathic connects your existing tools, applies AI where it creates value, keeps humans in control, and automates repetitive workflows across support, onboarding, finance, and RevOps.
Support Request Workflow · Live
Running
Support request arrives
via email or Zendesk
AI categorizes & prioritizes
intent, urgency, customer tier
CRM updated automatically
Salesforce case created
Team notified in Slack
#support alerted instantly
Human reviews AI draft
agent approves or edits
Response sent to customer
via original channel
Trusted by operations teams at
THE PROBLEM
SaaS Talent was founded on one conviction: the leaders who build great software companies are not found; they are researched, understood, and earned through relationship.
Hours lost weekly Email overload
Hours triaging requests that follow identical patterns every single day.
Error-prone Manual copy-paste
Data moved between tools by hand — slow, error-prone, invisible.
Data silos Disconnected tools
Salesforce, Zendesk, Slack, and Notion all operating in silos.
Stuck in inboxes Delayed approvals
Decisions sit in inboxes while downstream work piles up.
No source of truth Spreadsheet dependency
Critical operations tracked in shared sheets no one fully trusts.
3 weeks, not 3 days Slow onboarding
New hire workflows take three weeks when they should take three days.
Missed SLAs Support bottlenecks
Response SLAs missed as ticket volume outpaces team capacity.
Wasted talent Repetitive admin
Your best people doing low-value work because no one automated it yet.
THE GAP
ChatGPT writes. Zapier connects apps. Consultants build systems. Empathic combines all three into production-ready operational workflows.
OUR PRODUCT
Empathic ships with workflows for every major operations function. Configure and deploy in minutes, not months.
Automatically classify incoming requests, update Salesforce, notify Slack, and draft responses for agent review.
Classify and route in under 30 seconds Zero manual data entry between systems Every action logged with AI reasoning Human approval for sensitive decisions 
Ticket arrives
email, Zendesk, or chat
AI classifies intent & urgency
plus customer tier lookup
Salesforce case auto-updated
contact and case record
Routing decision made
escalate or draft response
Agent reviews AI draft
approval queue
Response sent, SLA closed
via original channel
Provision accounts, request equipment, and schedule training while keeping HR, IT, and managers in sync from a single workflow.
Accounts provisioned the moment an offer is signed Equipment and access requests routed automatically Every step tracked with a clear audit trail Manager sign-off before sensitive access is granted Offer accepted
signed in your HRIS
AI builds onboarding plan
role, team, and location
Accounts & tools provisioned
Okta, Google, Slack
Equipment ticket created
routed to IT
Manager approves access scope
least-privilege review
Welcome sequence sent
day-one checklist shared
Capture invoices, match them to purchase orders, flag exceptions, and route approvals — without manual data entry.
Line items extracted and validated automatically Three-way match against POs and receipts Exceptions flagged with AI reasoning Human approval above your spending thresholds Invoice received
email or vendor portal
AI extracts line items
amount, tax, terms
Matched to PO & receipt
three-way match
Exception check runs
duplicates and variance
Finance approves over threshold
policy-based sign-off
Payment scheduled in ERP
NetSuite updated
Enrich inbound leads, score them against your ICP, update the CRM, and alert reps so no opportunity slips through the cracks.
Leads enriched with firmographic data Scored and prioritized on your ICP CRM updated without manual entry Rep review before high-value outreach Lead submitted
form, event, or import
AI enriches & scores
firmographics and intent
Salesforce record updated
account and contact
Routed to territory owner
round-robin by region
Rep confirms next step
before outreach
Sequence triggered
personalized follow-up
TEMPLATES
Support 
HR 
RevOps 
Finance 
Customer Success 
IT 
RevOps 
Legal 
Finance CUSTOMER STORIES
TechScale
Automated triage and routing reduced average handle time from 18 minutes to 6. Team now handles 35% more volume.
The problem: A support team of 12 handling 2,000 tickets per month manually — every ticket touched by a human before routing.
67%
faster response
2,400 hrs
saved annually
80%
reduction in manual work
MeridianOps
Empathic now handles 90% of invoice matching automatically. The team focuses on exceptions and strategic work.
The problem: Finance team processing 800 invoices per month with three people. Month-end close took two full weeks.
65%
faster invoice cycle
90%
auto-processed
$180K
saved per year
DESIGN PRINCIPLE
Enterprise workflows require accountability. Empathic is built with human approval as a first-class primitive — not an afterthought. You decide what runs automatically and what requires sign-off.
AI handles volume
Classify, enrich, route, and draft — at scale.
Humans review decisions
Every approval is one click with full AI context.
Governance stays intact
Audit logs capture every action and override.
Approval Queue · 3 pending
Invoice #INV-2847
Meridian Supplies · $14,200 · matched to PO-991
Support escalation
Enterprise account · SLA risk · AI confidence 72%
New vendor onboarding
Requires legal review per procurement policy
SECURITY & GOVERNANCE
Empathic was built for operations teams at companies with real compliance requirements. Security is not a feature — it is the foundation.
SOC 2 Type II
Audited annually by independent assessors
End-to-end encryption
AES-256 at rest, TLS 1.3 in transit
Role-based access
Granular RBAC across workflows and data
Full audit logs
Every action, decision, and override recorded
Private deployments
Run Empathic in your own cloud environment
Bring your own LLM
OpenAI, Anthropic, Azure, or self-hosted
Data residency
US, EU, and APAC regions available
Human approvals
Built into every critical workflow by design
INTEGRATIONS
50+ native connectors. REST API for everything else.
No migration required.
FAQs
Not finding an answer? Talk to our team — we respond to every question.
Contact sales Empathic classifies, enriches, and routes each request using your configured models, and records the reasoning behind every action so you can audit exactly why a decision was made.
Yes. Human approval is a first-class primitive. You decide which steps run automatically and which require sign-off — every approval is one click with full AI context.
Data is encrypted with AES-256 at rest and TLS 1.3 in transit. Residency is available in US, EU, and APAC regions, and you can run Empathic in your own cloud environment.
Bring your own LLM — OpenAI, Anthropic, Azure, or a self-hosted model. Empathic routes workflow steps to the provider you choose.
Most teams automate their first workflow within two weeks, starting from an 80+ template library that deploys in minutes.
50+ native connectors including Salesforce, Zendesk, Slack, and Notion — plus a REST API for everything else. No migration required.
LET'S CHAT
Most teams automate their first workflow within two weeks. Let us show you exactly where Empathic fits your operations.
Watch product tour
Watch product tour